When using the Health Consultation Service via MEDIION, the User has a general and equal right to quality and continuous health care, which is appropriate to their health condition, in accordance with the accepted professional standards and ethical principles, in their best interest and respecting their personal views. The Partner is responsible for exercising the aforementioned rights to the User.
The User has full rights as a patient pursuant to the Act on the Protection of Patients’ Rights, the Medical Profession Act and other legal regulations in force in the Republic of Croatia at the time of provision of the Health Consultation Service.
The User has the right to be ensured that all Health Professionals who provide the Health Consultation Service on behalf of the Partner via MEDIION have a valid and validated licence to practice in healthcare in his or her field of expertise.
The User has the right to have all Health Professionals who provide the Users with the Health Consultation Service comply, when providing the service, with the following principles in particular:
– continuous maintenance and improvement of the quality of services in the interests of health and social welfare of the User,
– maintaining and promoting trust between the Health Professional and the User,
– respecting the rights of the User,
– independent and professional practice and preservation and promotion of integrity and reputation of the medical profession,
– promotion of a dignified and responsible professional behaviour, by complying with regulations, professional standards and the code of medical ethics and deontology.
The User has the right for the Health Professionals, while providing services via MEDIION, to be independent in their actions, in accordance with scientific knowledge and professionally accepted methods that correspond to the current professional standards.
The User has the right for the Health Professionals, while providing services via MEDIION, to act in accordance with and within the scope of their specialty, i.e. subspecialty in which they are trained.
The User has the right to have the Health Professionals provide services via MEDIION in a manner to preserve human dignity, the integrity of the person and the rights of the Users as patients, and especially the right to be informed and to make autonomous decisions.
The User has the right to have the information available via MEDIION at all times about the content of health services provided by each Partner, the availability of the service, the way of delivering the service and the price of the service.
The User has the right to have the Health Consultation Service provided in a way that is understandable to the User.
The User has the right to, in case he or she is not satisfied with the Health Consultation Service provided, object to it within 48 hours from the end of the service.
The User has the right to receive a timely response to the complaint regarding the Health Consultation Service provided. A timely response is considered to be a response within 15 days from the User’s complaint.
The User acknowledges and is aware of the fact that not every health condition is suitable for using the Health Consultation Service via MEDIION.
The User acknowledges and is aware of the fact that MEDIION is not suitable for use in case of particularly severe and urgent symptoms. It is primarily the responsibility of the User to assess whether they are dealing with particularly severe and urgent symptoms.
Particularly severe and urgent symptoms in the event of which the User will not use MEDIION are, for example, but not limited to, the following symptoms: sudden breathing difficulties; foreign body asphyxiation; cardiac arrest, respiratory arrest; loss of consciousness; sudden chest pain; sudden increase or decrease in heart rate, feeling of irregular heartbeat; convulsions (cramps); difficulty speaking, body paralysis or weakness, facial distortion; sudden injuries; abnormally profuse bleeding from any of the natural openings of the body; burns; electric shock; lightning strike; hypothermia or heatstroke; drowning; drug or chemical poisoning; severe allergic reaction (suffocation, generalized body rash); sudden and severe (rapidly developed) headache.
The User is aware of the Partner’s right to refuse to provide the service after the Health Consultation Service has started if, based on a review of medical records provided by the User or based on the User’s description of their health condition or symptoms, the Partner determines that he or she is not qualified to provide the Health Consultation Service, or that it is advisable for the User to contact the emergency medical services directly or physically visit a doctor in the relevant area of expertise, because, for example, the User has severe and urgent symptoms that are not suitable for the use of MEDIION.
The User is aware of the fact that the use of MEDIION via the mobile application may cause additional costs that may be claimed from the User by the mobile operator or a third party.
In the event that the use of MEDIION via the mobile application is caused by the fault of the User, the Company shall not be responsible for it.
The User acknowledges and understands that the Health Consultation Service via MEDIION is not a substitute for a physical examination, nor is the use of MEDIION a substitute for seeking health care from a primary care physician.
The User undertakes not to disregard and/or ignore and/or act contrary to the advice of their primary care physician or other physicians due to information obtained via MEDIION by using the Health Consultation Service.
The Partner undertakes to enter in MEDIION all the data necessary to charge the User for the Health Consultation Service provided and for a tax invoice to be issued to the Users.
The User is responsible for providing accurate, complete and up-to-date information via MEDIION, as well as for providing all the necessary documentation for accurate provision of professional advice and opinion to individual Users.
In the event of any change in personal and other data entered on MEDIION, the User shall update them in MEDIION without delay.
The User is prohibited from presenting themselves in someone else’s name without their consent, impersonation, introduction of viruses, trojans, worms, spyware and anything that could threaten the system, rights and privacy of the Company and/or Partners, unauthorized data collection, any malicious use of services, attempt to gain unauthorized access to the accounts and passwords of other Users and/or Partners.